Cancel/Change Order Policy

Last Updated: Jul 22, 2025

Freezumashop, operated by Free Zuma LLC, understands that you may need to cancel or change your order. We process orders quickly to ensure prompt delivery, so please review the following policy to understand the procedures for making changes.

1. Cancellation and Modification Window

You must request any cancellations or modifications to your order within 4 hours of the time of purchase. All order times are based on the Pacific Time Zone (PT), consistent with our location in California.

We strive to process orders efficiently. Requests received after this 4-hour window may not be possible to fulfill, as the order may have already entered the fulfillment and shipment process.

2. How to Request a Change or Cancellation

To cancel or modify your order within the 4-hour window, you must contact our customer support team immediately through one of the following methods:

When you contact us, please provide your order number and the specific changes you wish to make (e.g., cancel the entire order, change an item, or update the shipping address).

3. After the 4-Hour Window

If your request is received after the 4-hour window has passed, we cannot guarantee that your order can be cancelled or modified.

If your order has already been processed or shipped, it cannot be cancelled or changed. In this case, you may refer to our Return Policy once you receive the item if you wish to return it for a refund or exchange, subject to the terms of that policy.

4. Delivery Address Accuracy

Please double-check that your delivery address is accurate and complete before submitting your order. Freezumashop, operated by Free Zuma LLC, is not responsible for any issues, delays, or non-delivery that result from an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an inaccurate or undeliverable address, you may be responsible for the additional shipping charges required to reship the order to the corrected address. We will contact you to arrange for reshipment if this occurs.

5. Contact & Further Assistance

Should you have any questions or require further assistance regarding your order, please do not hesitate to contact our customer service team.

We typically respond to email inquiries within 24-48 business hours. Thank you for choosing Freezumashop. We appreciate your cooperation with our policy and are committed to providing you with excellent service.

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