Shipping Policy

Last Updated: Jul 22, 2025

Welcome to Freezumashop! This Shipping Policy applies to all orders placed on our website, freezumashop.com, which is operated by Free Zuma LLC. We are committed to delivering your order accurately, in good condition, and always on time. Please take a moment to review our shipping guidelines below.

1. Order Processing & Handling

Payment Verification
All orders are processed for shipment only after payment is successfully verified.

Business Days & Holidays
Our fulfillment team operates from Monday to Friday, Pacific Standard Time (PST), excluding major U.S. postal holidays. Orders are not processed or shipped on the following holidays:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Order Cut-Off Time
To ensure timely processing, please note our order cut-off time is 05:00 PM (GMT-08:00) Pacific Standard Time (PST). Any orders placed after this time, or on a weekend or holiday, will begin processing on the next business day.

2. Shipping Methods, Costs, and Delivery Times

We partner with reliable carriers like USPS, DHL, EMS, and local postal services to ensure your package arrives safely.

To estimate your delivery date, please combine the handling time (the time it takes us to prepare your order) with the transit time (the time the carrier takes to deliver it).

Shipping within the Continental United States:

Important Notes:

• Total Estimated Delivery: The timeframe provided (Handling Time + Transit Time) is an estimate and not a guarantee.
• External Delays: Once a package is with the carrier, we are not responsible for unforeseen delays caused by weather, carrier logistics, or other external factors. We appreciate your patience in such events.

3. Shipping Limitations

We currently only ship within the Continental United States.

We DO NOT ship to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO (Army Post Office/Fleet Post Office) addresses
• International destinations

4. Order Tracking

Once your order is processed and shipped, you will receive a shipment confirmation email containing a tracking number. Please allow 1-3 business days for handling before this email is sent.

It may take 3-7 days for the tracking information to become active in the carrier’s system after you receive the confirmation email. If your tracking number does not show any updates after this period, please do not worry. This is a normal part of the process.

If your order has not arrived by the estimated delivery date or if tracking has not updated for an extended period, please contact our support team for assistance.

5. Shipping Address & Delivery Issues

Customer Responsibility
Please ensure that your shipping address is complete and correct at checkout. Freezumashop is not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer.

Incorrect Address Issues
If a package is returned to us because the address is incorrect or undeliverable, the customer may be responsible for the additional shipping fees required to reship the order.

Package Forwarding
We are not liable for any lost, stolen, or damaged packages if you arrange for a carrier to forward or redirect your shipment after it has left our facility.

6. Special Orders & Customization

If you place an order for a personalized or custom item, please allow for additional processing time. The time required depends on the complexity of the customization. We will communicate any significant extensions beyond our standard handling time.

7. Contact Us

Your satisfaction is our top priority. If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to reach out.

• Email: support@freezumashop.com
• Phone: +1 (516) 761-2030
• Contact Page: Visit our Contact Us page
• Company Address: Free Zuma LLC, 12832 Verbena Ct, Chino, California 91710, United States
• Support Hours: Monday – Friday, 9:00 AM to 5:00 PM (PST)

Thank you for shopping at Freezumashop